Terms and Conditions (T&Cs)
1. Definitions and Scope
SCAILE Technologies GmbH , Jungfrauenthal 8, 20149 Hamburg, registered with the Hamburg District Court under commercial register number HRB: 191310 (hereinafter referred to as "SCAILE Technologies GmbH " or "Operator"), operates the online platform SCAILE Technologies GmbH , available at www.scaile.it.
“Users” are all natural or legal persons, regardless of whether they are consumers or entrepreneurs, who use or wish to use SCAILE Technologies GmbH , or individuals who commission SCAILE Technologies GmbH with paid offers, planning, service or document processing, translation, or validation services.
These General Terms and Conditions (hereinafter “GTC”) apply to all users for registration on the online platform, its use, and all business transactions conducted between the contracting parties in connection with the use of the platform. They also apply to future contracts, unless expressly agreed otherwise or referenced upon the conclusion of the contract.
By registering, the user confirms the inclusion of these GTC, which can be accessed at any time via a link. SCAILE Technologies GmbH does not store the contract text. The contract language is German. User conditions do not apply, even if the operator does not expressly object to their validity in an individual case. A reference to a document containing or referring to the user's terms does not constitute an agreement to their validity.
2. Establishment of the Usage Relationship
2.1. The usage relationship between the operator and the user is established through registration or a request by the user on the platform. No registration or request is required for mere reading access to publicly accessible content or services in the unregistered area.
2.2. Only users who have reached the age of 18 can make a request and create a user account. The user is responsible for protecting their user account from unauthorized access by third parties. If the user wishes to use services such as analysis and offer preparation on the website, they will be asked to enter their data in the corresponding registration form at the end of the online questionnaire – for example, name, email address, and telephone number.
2.3. Registration on behalf of a company may only be carried out by a person authorized to represent it, who is named as the contact person. The operator may at any time request proof of identity or authorization.
2.4. The conclusion of the user contract and registration within the framework of the (automated) status analysis and non-binding consultation do not establish any payment oblation or other oblations for the user without the use of additional (paid) services.
3. Formation of Chargeable Contracts
3.1. A contract for the use of chargeable services, e.g., consulting services or project requests, is concluded by separate registration by the user for the respective service or by completing and submitting the order form and by the acceptance of this offer by the operator through issuing an electronic order confirmation or tacitly by providing the service.
3.2. All offers from SCAILE Technologies GmbH are non-binding and without oblation, unless expressly stated otherwise in the respective offer. There is no entitlement to registration or admission to the registration-required project space (“SCAILE Technologies GmbH App”). The operator may at any time set special registration requirements for individual offers.
4. Services
4.1. Analysis and Offer Creation
4.1.1. SCAILE Technologies GmbH offers the opportunity to conduct an analysis and prepare an offer via the platform. As part of the analysis, the user provides detailed information based on targeted questions and response options. SCAILE Technologies GmbH ’s technology automatically analyzes the necessary foundations for project implementation based on the user’s information, particularly calculating costs, benefits, efforts, and project processes.
4.1.2. The user may use the analysis results and the offer overview exclusively for their own information purposes or to commission SCAILE Technologies GmbH or a service provider mediated via SCAILE Technologies GmbH . Passing on or distributing the information to other third parties is prohibited.
4.2. Planning and Implementation of the Project by SCAILE Technologies GmbH
4.2.1. Once the analysis and/or request is completed, an offer is generally made to the user by SCAILE Technologies GmbH .
4.2.2. The user can accept the offer through a binding order email or by dital snature.
4. Services (Continued)
4.2.3. Billing is handled through SCAILE Technologies GmbH .
4.2.4. SCAILE Technologies GmbH reserves the rht to have its performance oblations fulfilled by subcontractors.
4.2.5. As part of the consultation, SCAILE Technologies GmbH may refer the user to additional external service providers who can implement individual or overarching measures. The regulations in Section 4.3 apply to the contractual relationship between the user and the external service provider.
4.2.6. If a funding application is not approved, the customer will be refunded the pro-rata amount for the “Funding Service” provided. Costs already incurred or payments made for ordered and rendered additional/separate planning services are non-refundable. If funding is not approved because the customer, manufacturer, or service provider does not meet the funding criteria during implementation, the entitlement to a refund expires.
4.3. Implementation by External Service Providers
4.3.1. For planning services and/or the implementation of project proposals for which SCAILE Technologies GmbH provides an offer, SCAILE Technologies GmbH may provide the user with a list of offers from external service providers/partners (hereinafter referred to as
